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Frequently Asked Questions

From August 6 to September 15, 2019

Click on a question below to see the answer.

So, how does this all work?

A: In a nutshell, here’s how the AIR MILES® Round-Up contest works:

  1. Use offers at participating Partners from August 6 to September 15, 2019.
  2. Use 3 offers at 3 different Partners, get 1 entry for a chance to win.
  3. Use 5 offers at 5 different Partners, get 3 entries for a chance to win.
  4. Every entry you get will count as a chance to win one of 500 $500 gift card prize packs throughout Canada! (125 prize packs each to be won in Atlantic Canada, Quebec, Ontario and Western Canada.)

How long does the contest last?

A: The contest begins on August 6, 2019 and ends on September 15, 2019.

How do I get AIR MILES® Round-Up contest entries?

A: Collectors will get 1 entry when they shop and use offers at 3 different Partners. Shop at 5 different Partners and use Round-Up offers from August 6 to September 15, 2019 to get 2 additional entries, for a maximum total of 3 entries!

Is it possible to get more than 3 entries?

A: You can use as many different Partner offers as you’d like and get the Bonus Miles available through those offers; however, there is a limit of 3 AIR MILES® Round-Up contest entries per Collector Number.

How many prizes are available to be won?

A: There are 500 total prizes available nationally through the AIR MILES® Round-Up contest. 125 winners will be selected from 4 regions: Atlantic Canada, Quebec, Ontario, and Western Canada.

What are the AIR MILES® Round-Up contest prizes?

A: Each of the 500 winning Collectors will receive a gift card prize pack valued at $500 (CDN). Each gift card prize pack includes 5 Partner gift cards of the winner’s choosing, each valued at $100 (CDN). See Official Contest Rules for the list of available gift card prizes.

What counts as an offer towards Round-Up contest entries?

A: Each Round-Up Partner offer can only be used once towards the entries for using 3 or 5 different Partner offers. You must meet the Terms and Conditions for Partner offers to qualify.

What counts as a Partner towards Round-Up contest entries?

A: Check the “Offers by Partner” tab on airmiles.ca/RoundUp. Each logo counts as a different Partner. To qualify for the 1 or 3 contest entries, you need to use 1 offer at each of the 3 or 5 different Partners.

What happens if I use more than 1 offer from the same Partner?

A: Only 1 offer per Partner counts towards the 3 or 5 offers needed to get 1 or 3 Round-Up contest entries. But you can absolutely use more offers at the same Partner to get the Bonus Miles for that specific offer.

How do I know if the coupon I used counted towards the 1 or 3 contest entries?

A: Visit airmiles.ca/MyAccount to view your recent transactions, but keep in mind that Bonus Miles from coupons may take up to 120 days to appear on your statement. Always make sure to check the Terms and Conditions by referring to the back of the physical coupon or by visiting airmiles.ca/RoundUp and clicking “How to use.” Always remember to present your Card at time of purchase and keep your receipts.

Where can I get the offer coupons?

A: You can print the coupons through this website or if you’ve received offers from our Round-Up offer sheet you can use those instead. Offers can also easily be found on the mobile app – download it from the App Store or on Google Play. Remember to take your coupons with you when you shop!

Do the offers last for the duration of the Round-Up contest?

A: Many offers last the entire duration of the contest period, while others only stick around for a short time. The best way to know is to check the coupon.

How do I use my Round-Up coupons?

A: There are a few ways to use the coupons, depending on the Partner. For more information on how to use individual coupons, refer to the back of the physical coupon or visit airmiles.ca/RoundUp and click the “How to use” button on the respective offer.

How do I print my coupons?

A:

  1. On the Partner offers page of the Round-Up site, make sure that all the offers you want to use are “saved.”
  2. If your offers are printable, you can print them right away using the “Print all offers” button; or email them to yourself and print them later using the “Email all offers” button.

How do I use coupons if I don’t have a printer or phone?

A: You can pick up a coupon sheet at most Partner locations participating in Round-Up.

Will I still receive Bonus Miles if I made a purchase and the cashier did not scan my coupon?

A: It depends on the coupon. Not all offers need to be scanned. Check the Terms and Conditions of each offer by clicking the “How to use” button, be sure to present your AIR MILES Card at time of purchase, and always keep your receipt(s).

Can my offers be used by a family member or friend?

A: You can share your coupons with friends. However, the coupons vary across different regions, so coupons are only valid within your province/region.

Why are the coupons on the physical sheet different from what’s offered on the website?

A: The coupons offered on the sheet represent only a portion of all the Round-Up offers, whereas the site has a complete list of offers.

Will I only get Bonus Miles if “Round-Up” is printed on the receipt?

A: Don't worry if it doesn’t say “Round-Up” on your receipt. Some Partners have the ability to print the promo name on their receipts, while others do not.

Will my Partner offer only count if it gets posted with “Round-Up” in my transaction history?

A: Don’t worry if it doesn’t say “Round-Up” in your transaction history for a Partner offer you used from the website or from the coupon sheet. Some Partners have the ability to post Miles with the promo name in your transaction history, while others do not.

Where will my Bonus Miles go?

A: The Bonus Miles you get will be deposited into your Collector Account based on your current Cash/Dream balance preference.

When will the Miles be added to my Collector Account?

A: The Bonus Miles you get from each Partner offer will be deposited into your Collector Account within 120 days after the promotion ends.

Will the Miles I get count towards my qualification for Gold/Onyx® status?

A: The Miles you get will count towards the 1,000 Miles needed to qualify for Gold status or the 6,000 Miles needed to qualify for Onyx® status if they are deposited into your Collector Account by December 31, 2019.

What is AIR MILES Cash?

A: AIR MILES Cash is the Program feature for you if you enjoy life’s little rewards. You get $10 towards your groceries or towards a movie, or you can even treat yourself to a fancy coffee. 95 Cash Miles will give you $10 towards your purchases in-store at participating Partners. It can also be used for online Cash Rewards through airmiles.ca.

Daily limits apply. See Partner details for more information. Cash Miles cannot be used for gift cards or near-cash products like prepaid credit cards.

Interested? Set your Cash/Dream preference to whatever you like, and your future Miles will be deposited accordingly. Miles you currently hold will stay where they are and cannot be moved between Accounts.

What is AIR MILES Dream?

A: AIR MILES Dream is the Program feature for you if you dream big! Cool kitchen gadgets, vacations, flights, exciting concerts…all that and more are available in our Dream Rewards.

Interested? Set your Cash/Dream preference to whatever you like, and your future Miles will be deposited accordingly. Miles you currently hold will stay where they are and cannot be moved between Accounts.